Refund and Cancellation Policy

For cancelling order before pick up or dispatch, $15.00 will be charged for administration fee.

For delivery via Australia Post, cancelling order after dispatch will not be accepted.

Due to food safety reasons, we regret that we are unable to accept the exchange, refund or cancel for “change of mind” purchases.
We do, however, will refund, exchange or provide credit if the products you have purchased are:

* faulty
* significantly different to those shown or described on our website.

In this case, please contact us immediately and provide original receipt as proof of purchase.

If you have any problem or question about your order, please kindly call us (Monday to Friday 9:30 – 16:30, except public holiday) or contact us via email immediately and please quote the invoice number for us to locate your order.

For customer who chooses to pick up order from our office, order will be cancelled automatically if you do not pick up the orders within 2 weeks from your pick up date. $15.00 will be charged for administration fee. Hence, please do contact Ichiba Junction if you cannot pick up your order on your pick up date.

Thank you for your attention!

Ichiba Junction (Daiwa Food)
Melbourne office TEL: 03 8588 7800
Adelaide office TEL: 08 8347 3894
Gold coast office TEL: 07 5574 4200
Email address: shop@ichibajunction.com.au